Help

Do I keep my programme if I cancel membership?

Yes. Programmes you buy are yours — you can still read them after membership ends. Logging new workouts and coach features need an active membership.

Which programmes are free?

[HIIT] and [RUN] are completely free — no membership and no card required.

Can I switch programmes?

Yes. You can pause one programme and activate another you own; your completed history is kept.

What does membership include?

The coach, tracking, planner, community and full discovery. Programmes and Expert sessions are priced separately.

How do I cancel?

From Settings → Membership. You keep member features until the end of the paid term, and owned programmes stay readable afterwards.

Do I need a membership to book an Expert?

No. Public Expert booking links work for guests — no account needed.

How do I change or cancel a booking?

Use the management link in your confirmation. It opens your booking only, and shows any refund before you confirm.

What does Steppr+ charge Experts?

Experts pay a monthly subscription for their workspace. Steppr+ takes 0% commission on appointments.

Is Steppr+ medical advice?

No. Programmes are general training education. The safety screening in onboarding may pause activation and suggest professional guidance.

Who sees my tracking data?

Body metrics, photos and health answers are private to you. Community posts only share what you explicitly choose.